Refund policy

Last updated 31 August 2026

Subscriptions

If a subscription is not right for you, email us within 14 days of your first payment and we will refund it in full, no questions asked.

After that first period, subscriptions renew monthly. You can cancel at any time and the cancellation takes effect at the end of the current billing period — you keep access until then. We do not refund part-months of a renewal you forgot to cancel, but if that happens within a few days of the charge, get in touch and we will usually sort it out.

Project work

Project work is billed per milestone. Any milestone that has not yet started is refunded in full on request. A milestone that is underway is refunded pro-rata for the work not yet delivered. Completed and accepted milestones are non-refundable.

If something goes wrong

If a deliverable does not do what we agreed it would, tell us and we will fix it at no extra cost. If we cannot fix it within a reasonable time, we will refund the fee for that deliverable.

How to request a refund

Email hello@sixedge.com from the address on the account and tell us which charge you are asking about. We respond within two business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.